Customer Service Advisor with German

praca it: etat dla Atos / Bydgoszcz

Tagi: help desk customer service German IT Analyst

About us:

• Leader in digital services with 100,000 employees in 72 countries
• Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
• Official global IT partner of the Olympic and Paralympic Games
• Awarded with the Great Place to Work certificate for four times
• Almost 5000 people employed in 9 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Torun, Gdansk, Rzeszow, Lodz.

Primary Responsibilities:

• Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution.
• Applies understanding and knowledge of information systems products and services to assist users.
• Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems.
• Coordinates referrals to appropriate technical, professional, or service personnel.
• Receives and prioritizes issues and forwards using appropriate escalation procedures.
• All other duties as assigned.

Requirements:

 Fluent German (min.C1) English (min. B2)
 Basic knowledge of Windows, MS Office
 Interest in IT and willingness to learn
 Teamwork skills
 Responsibility
 Communicativeness
 The accuracy and commitment to work
 The ability to act swiftly and make decisions
 Good organization of work
TOEIC certification would be a plus
 Ability to work in shifts

We offer:

 stable employment
 attractive salary
 participation in interesting project
 work in international environment
 contact with the latest IT technology
 training and development programs
 study of foreign languages
 unlimited access to e-learning
 private medical care
 additional life insurance
 subsidy for commuting
 MyBenefit System (e.g. Multisport)



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Opublikowana 2018-03-07
Wyświetlona: 343 razy