Head of Community Friendship & Support

praca it: etat dla GOG Sp. z o.o. / Warszawa

Tagi: Community Support Head GOG

The sister company of CD PROJEKT RED (responsible for the worldwide success of The Witcher, the video game series adapted from Andrzej Sapkowski’s books), GOG.com is a digital distribution platform, which offers customers the greatest selection of Windows, Mac and Linux games, both classics and day-one titles, DRM-free, with lots of extra goodies and amazing customer support. Our work environment is relaxed, and the company philosophy often goes against the typical corporate flow. Working in an international team of over 150 passionate video game industry professionals, you will not only have the opportunity to expand your skills to their limits but also have fun while doing so. We love what we do and we do it for a reason.

Now we’re looking for a person whose mission will be taking the commitment to our passionate community of gamers to the next level and making sure their experience with the platform and its products is always top-notch. We expect you to develop the best gamer-centric team that will be the bridge between GOG.com and the gamers – no matter if they contact us directly or are spread out on different social media platforms, boards, forums and communities. Your and your team’s ultimate goal is to treat gamers not as ‘customers’ or ‘users’, but as our best friends and having their interest always above everything else.

Responsibilities:

  • Manage and develop the team of Community Friendship & Support that will constantly work on improving the community experience at GOG.com worldwide.
  • Define and implement the strategy for continuous growth and engagement of the community through different channels and engagement initiatives (online and offline).
  • Analyze the community mood, trends and needs, communicate them to the team and make sure they are heard and addressed.
  • Constantly develop our technical support operations making sure we provide the best possible experience.
  • Analyze the success of our community efforts, optimize workflows, and improve tools.

Job Requirements:

  • You are a gamer yourself and you understand what’s important to gamers and how they want to be treated.
  • 1+ years of experience in team management (an international team will be a plus).
  • 3+ years of experience in customer support and/or community management in the video games industry.
  • Knowledge of the best tools and market practices of technical support.
  • Strong communication skills and ability to be a mediator for both the community and the GOG.com team.
  • Fluency in English, both written and spoken.

What we offer:

  • A unique opportunity to enter a booming industry and to influence the future of digital distribution.
  • A gamer’s paradise where you will be surrounded by games – living & breathing them!
  • A great, laid-back work atmosphere in our office based in Warsaw, Poland.
  • The chance to work in an international environment with exceptional experts.
  • A Profit Sharing Program after 6 months of work, where employees share 10 % of GOG.com’s net profit (paid out once a year).
  • Access to a health care and sport activities package.
  • A relocation package for foreigners as well as assistance from our HR throughout the whole process.
  • Polish lessons should you need them.
  • Frequent social activities, free fruits, an in-house canteen, and other goodies are a standard.
  • An in-house gym, open 24/7, available exclusively for CD PROJEKT RED & GOG.com employees.
  • Free access to CD PROJEKT RED & GOG.com games.

Please be informed that we reserve the right to contact only selected applicants. The hired individual will need to work in-house, in our office based in Warsaw, Poland.

Information on processing of your personal data
Your personal data controller is GOG sp. z o.o. with its registered seat in Warsaw, Poland, ul. Jagiellońska 74, 03-301 Warszawa. Your personal data will be processed in particular to invite you to our recruitment process and to conduct the process, which includes negotiating conditions of employment. We respect your privacy rights i.e. the right to access, rectify and delete your data, limit its processing, transfer it, a right not to be a subject to automated decision-making, including profiling, and to object to the processing of your personal data (you will find more details about processing of your personal data in this privacy notice: http://files.gog.com/work/privacy-notice.pdf
Please include the following statement in your application: ‘I hereby consent to the processing of personal data in my application by GOG sp. z o.o. with its registered seat in Warsaw for ongoing recruitment process.’



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Opublikowana 2018-05-17
Wyświetlona: 739 razy