Piwik Technical Support Specialist (Level 1&2) with French
dla Clearcode / Wrocław
Tagi: support analytics piwik English French
Clearcode is a software house that specialises in creating web applications, analytics platforms, and ad technology solutions. We have over 70 highly skilled specialists: developers, sysadmins, UX/UI specialists and designers who have a true passion for new technologies.
Besides our commercial projects, we also contribute to open source software. We’re the official technology partner and consulting company for Piwik – an open source web analytics platform, used by more than a million websites worldwide. We’re also the co-founders of Piwik PRO – a startup that aims to provide clients with support in implementing and utilising 100% of Piwik’s functionalities.
We’re looking for a person to join Clearcode and support the Piwik PRO team in everyday (many!) challenges.
PIWIK TECHNICAL SUPPORT SPECIALIST (LEVEL 1&2) WITH FRENCH
Job location: Wrocław
What will you be doing?
- Supporting Piwik PRO clients on a daily basis – providing rapid responses via phone and email.
- Receiving and reporting problems with the Piwik platform
- Gathering detailed information in order to get to the heart of the problem
- Handling tickets in the system on a daily basis
- Delivering technical support to users in order to solve their problems
- Communicating complex problems to the dedicated technical team
You won’t make it without:
- A solid technical background and a familiarity with the IT sector
- A receptive mind
- Great communication skills in English (speaking, reading, writing, and listening)
- Good command of French (would be a huge asset)
- Previous experience of working with corporate clients and a sixth sense for striking up relationships
- Appropriately mixed abilities: solid communication skills, inquisitiveness and an analytical mind (have the ability to draw conclusions based on gathered data)
- The ability to prioritise tasks
- Great self-organisation skills
It would be useful if you:
- Have prior experience of supporting clients in the IT industry
- Are interested in analytics and/or have experience in the SEO/SEM area
We can promise you:
- Flexible cooperation
- An attractive salary (VAT invoiced B2B contract)
- The opportunity to develop your skills and gain more experience by working on exceptional projects
- Lunch on the company in a great restaurant just a few steps from our office – once a week
- Multisport Card
- Access to a regularly updated resource library and the opportunity to contribute to it.
- Flexible working hours
- Unforgettable parties and integration trips
- A completely unique work atmosphere – we really like to keep things informal
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